Privacy
At SilverZeal.com we pledge to preserve your privacy. Any information you share with us is handled with care and your privacy is always preserved and protected.
If you subscribe to our newsletter or register as a wholesale customer, your information, will never be sold or shared with any other parties. It will only be used to send you our newsletter, to provide you with a user ID and a password to access our wholesale store and being able to buy at wholesale prices or to send you information regarding our sterling silver jewelry collection. If at any time you wish to unsubscribe, you can instruct us to do so. Again, your information will never be shared with any other party .
Yahoo! Store hosts this site, including the store pages, ordering system and order data. Yahoo! automatically collects order information but may only use it in the aggregate. When accessing this store through Yahoo! Shopping, information about your shopping experience is also collected automatically by Yahoo!.
Please see the Yahoo! Privacy Policy , for more details about how this information is used.
Security
Our commitment is to make every single transaction at SilverZeal.com 100% safe.
At SilverZeal.com we understand your concerns when sharing information (especially credit card info) while shopping online. This is why we took all necessary measures to ensure your security when ordering from us. We use leading technology.
When placing an order at SilverZeal.com, your credit card information is encrypted before leaving your computer and sent to our site via an industry-standard SSL secure connection. You will know the information you are entering is being encrypted when you see a yellow key when using Netscape Navigator or a lock when using Internet Explorer at the bottom of your screen.
Security and credit card transactions are provided by Yahoo!, internet technology leader, using secured systems with the highest quality standards available for online merchants.
Any information you provide us to make your online purchase will be treated with complete confidentiality and will not be shared or sold to any other party.
Any questions you may have, please don't hesitate to contact us at: info@silverzeal.com.
Customer Service
At SilverZeal.com we truly appreciate your business.
We are fully committed to provide exceptional customer service, because we believe that's what every customer deserves. If you have any questions or need assistance, please contact us via email at info@silverzeal.com or call us at 1-866-840-4177 and 512-331-8821 from 9:00 to 6:00 central time. We will be happy to talk to you and help you in any way we can. We are always looking forward to better serving and pleasing you.
Payment Methods
You can pay with the following credit cards: American Express, Visa, MasterCard and Discover. If you don't feel confident about entering your credit card information you can fax it to 512-692-2834. Even further if you don't want to give us your card number, you can use PayPal (you just need to be a verified account holder).
Sterling silver jewelry care:
- Handle your silver jewelry with clean hands , oil free.
- Only use formulas specifically designed for silver jewelry cleaning. Do not clean stones with the formula
- Keep your silver jewelry in a dry case.
Handcrafts cleaning instructions:
To clean silver plated handcrafts, always use silver polish cream and a soft cloth. Please do not use polish cream on stones.
Our Guarantee - Returns Policy
Retail orders:*
We offer you a Total Satisfaction, 30-days, no-questions asked, money-back guarantee.
Our goal is to have every customer 100% satisfied with their purchase. A piece you buy from SilverZeal.com must be enjoyed.
If after 30 days you are not completely satisfied, return your purchase for a full refund -no questions asked.
Before returning for credit or to exchange any merchandise please e mail us at: info@silverzeal.com for return or exchange code. Then just send back the merchandise with provided the code in its original condition and packaging to our address and we will gladly refund your money or exchange your purchase.
Shipping costs of returns or exchanges will not be refunded.
Please send returns to:
SilverZeal.com
10700 Chestnut Ridge Road
Austin, TX 78726
Wholesale orders:*
We offer you a Total Satisfaction, 5-days, no-questions asked, money-back guarantee.
Our goal is to have every customer 100% satisfied with their purchase. A piece you buy from SilverZeal.com must be enjoyed.
If after 5 days you are not completely satisfied, return your purchase for a full refund -no questions asked.
Before returning for credit or to exchange any merchandise please e mail us at: wholesale@silverzeal.com for return or exchange code. Then just send back the merchandise with the provided code in its original condition and packaging to our address and we will gladly refund your money or exchange your purchase.
Shipping costs of returns or exchanges will not be refunded.
Please send returns to:
SilverZeal.com
10700 Chestnut Ridge Road
Austin, TX 78726
* These guarantees are not valid for special orders.
Shipping Options
At SilverZeal.com we truly appreciate your business. We provide free shipping within continental US on orders over $50 US Dlls.
- Orders of $50.00 US Dlls and under will incur in a shipping fee of $4.25 U.S. Dlls. through USPS First Class Mail. No tracking number is provided and it takes approximately 4 to 7 days for delivery. *
- For orders over $50.00 US Dlls our clients get free shipping through USPS First Class Mail. No tracking number is provided if shipping is done through USPS First Class Mail. It takes approximately 4 to 7 days for delivery. *
- Other shipping alternatives are available for a fee. Please look at the chart provided with each item description for more details.
- We ship within 24 hours after you place your order.
Sorry, we cannot ship to PO boxes, when shipping through FedEx. It can only be done through USPS.
Any questions regarding shipping may be addressed to info@silverzeal.com
* Delivery times are approximate.
Tax Charges
There is an 8.25% sales tax charge for Texas residents.
