Frequently Asked Questions

How does your 100% Guarantee & Returns policy work for retail orders?

If within 30 days after receiving your order you are not completely satisfied, please request a return code to return your purchase for a full refund -no questions asked..

Before returning for credit or exchange any merchandise please e mail to: info@silverzeal.com for return or exchange code. Then just send back merchandise with provided code in its original condition and packaging to our address and we will gladly refund your money or exchange. Please write down your return code on front of package.

Please bear in mind that no returns will be processed without a return code. Packages received without a return code will be sent back without being opened.

Shipping costs of returns or exchanges will not be refunded.

Please send returns to:

SilverZeal.com
10700 Chestnut Ridge Rd.
Austin, TX 78726

 

SHIPPING		INTERNATIONAL ORDERS
Is shipping always free?		Do you accept international orders?
What are the shipping options?		How can I pay for my international order?
Do you request a minimum order?		What is the cost for shipping my international order?
What are the shipping options and schedules?
Do you Drop Ship?		WHOLESALE
Shipping Fees		How can I get wholesale prices?
		Do you provide volume discounts?
ABOUT US & MEXICAN STERLING SILVER JEWELRY OF TAXCO		Do you have a printed catalog?
How can I contact SilverZeal.com?		How often you replenish merchandise?
Where is your sterling silver jewelry manufactured?		Can I use your images?
What is sterling silver?
Are sterling silver jewelry items sold per gram or by piece?
CUSTOMER SERVICE
How does your 100% Guarantee & Returns Policy work for retail orders?
How does your 100% Guarantee & Returns Policy work for wholesale orders?
What is your privacy policy?
Do you do custom orders?
Is buying sterling silver jewelry at SilverZeal.com secure?
Payment Methods.